Slips & Trips - making a claim

Your local council is responsible for keeping pavements, steps and walkways safe. Meanwhile, businesses such as shops, supermarkets and restaurants must take reasonable steps to prevent slips and trips by cleaning up spillages as quickly as possible; always signposting wet floors and keeping aisles or walkways clear.

A claim can be made against an organisation or individual, if they allow visitors or the general public onto their property when it is unsafe. Most property owners will have insurance cover to meet your claim.

If you have a trip, slip or fall whilst at work, or in the course of your employment, please see our separate accidents at work section.

What do I need to do next?

It’s important to obtain and keep as much evidence of the accident as possible, such as doctor’s notes and details of the place where it happened.

In relation to Highway Claims, where possible you should;

  • take pictures of any potholes, cracked paving slabs, uneven pavements/paving stones
  • Try to measure the size of any potholes, the height of any cracked or uneven pavements/paving stones;
  • Obtain details of people such as neighbours who may help to support your evidence of any defects, particularly the length of time potholes etc have been there.
  • Ensure you keep any correspondence between you and the council if you report the defect. If you ring them to make the complaint, ensure that you obtain the name of the person you spoke to.
  • Make a note of if and when any repairs are made to the defect (if local to you).

In relation to supermarket slip/trip claim you should;

  • take pictures of any spillages in shops, supermarkets or restaurants and any warning signs;
  • take photographs of anything that is blocking the walkway or aisletake photographs of the shoes you were wearing (you would be surprised how often this argument is raised by an opponent!).
  • ensure that you report your accident to a member of staff and that an accident book entry is completed.
  • Ask for a copy of the entry. If a first aider does not attend you after the accident or if no accident book is completed, ensure that you report it to someone and get their name.
  • Try to make a note of their appearance or description for use later if necessary.

Get in touch

If you would like to know more about how our tailored services can best suit your needs, do not hesitate to get in touch. Although based in Greater Manchester, we can provide high-quality legal assistance to those who need it around the UK. Call us today on 0161 928 3848, or fill in the online contact form.

Testimonials

Read All >

Hassle free service, just give them the facts they require – let them get on with it – Simples

Mr C

Malcolm, I really appreciate what you have done and can’t thank you enough with how you have dealt with this! We’ll fill in the attached customer satisfaction form and reflect how impressed and pleased we are.

Mr P

Very happy to have come here, especially dealing with Helen Green

Mrs L

Thanks for the work of your staff led by Maria. I would like to highlight the contribution of Nadya & Leona in these transactions. While Maria is often the one in the sunshine so to speak, it is through the background work performed by these two that allows this to happen.

Mr S

I have been completely satisfied with help given by Helen and feel that my affairs are now in safe hands.

Mr G

I would like to thank Charlotte for being so friendly and helpful.

Mrs A

Everything was great Michaela. Thanks!

Mr P

I would like to praise Adam Cohen with the way he has looked after both me and my wife. He has been very thorough and helpful with us.

Mr & Mrs C

A very professional and friendly service from Helen using clear plain English that is easily understood.

Mr B

Excellent, friendly service from Helen Green. Very happy with the outcome.

Mr O

I warmly recommend Helen Green for her efficient, speedy, relevant, comprehensible response and whole manner in dealing with the difficult issue of probate.

Anon

We’d like to thank Michaela for all her help with our Wills, she provided us with a very good service.

Mr H

Contact Us