Formal Complaints

It may be appropriate to take an informal route to obtaining some answers from the hospital, doctor, dentist, nurse or other healthcare professional. The use of formal complaints procedures provide a useful way of gathering further information which can help you make any decision as to what to do next.

You should expect a full explanation of what has gone wrong and why together with an apology, where appropriate. You should ask for assurances that any problems that might affect other patients have been addressed. Sometimes this is achieved informally but other times it is not.

Legal Action

It could be that you are able to seek compensation by taking legal action if it appears there is clinical negligence involved. However, the legal process is only concerned with establishing what compensation, if any, you should be entitled to. Whilst this information sheet explains this process to some extent, you will probably find it helpful to discuss the possibilities of this with one of the Advice and Information Workers.

To succeed in a claim for compensation for clinical negligence, you have to prove both that the care was negligent (breach of duty) and that, but for the identified negligence, the outcome would have been different (causation).

Get in touch

If you would like to know more about how our tailored services can best suit your needs, do not hesitate to get in touch. Although based in Greater Manchester, we can provide high-quality legal assistance to those who need it around the UK. Call us today on 0161 928 3848, or fill in the online contact form.

Testimonials

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Michaela went out of her way to make time to see me, gave very good advice and answered any questions I had. Always returned my phone calls and emails promptly. Thank you

Mrs K

Wonderful service provided by Helen Green – very thorough knowledge. I am extremely satisfied as I was helped through a difficult time when I was uncertain how to go forward.

Mrs C

Hassle free service, just give them the facts they require – let them get on with it – Simples

Mr C

Malcolm, I really appreciate what you have done and can’t thank you enough with how you have dealt with this! We’ll fill in the attached customer satisfaction form and reflect how impressed and pleased we are.

Mr P

Very happy to have come here, especially dealing with Helen Green

Mrs L

Thanks for the work of your staff led by Maria. I would like to highlight the contribution of Nadya & Leona in these transactions. While Maria is often the one in the sunshine so to speak, it is through the background work performed by these two that allows this to happen.

Mr S

I have been completely satisfied with help given by Helen and feel that my affairs are now in safe hands.

Mr G

I would like to thank Charlotte for being so friendly and helpful.

Mrs A

Everything was great Michaela. Thanks!

Mr P

I would like to praise Adam Cohen with the way he has looked after both me and my wife. He has been very thorough and helpful with us.

Mr & Mrs C

A very professional and friendly service from Helen using clear plain English that is easily understood.

Mr B

Excellent, friendly service from Helen Green. Very happy with the outcome.

Mr O

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