Formal Complaints

It may be appropriate to take an informal route to obtaining some answers from the hospital, doctor, dentist, nurse or other healthcare professional. The use of formal complaints procedures provide a useful way of gathering further information which can help you make any decision as to what to do next.

You should expect a full explanation of what has gone wrong and why together with an apology, where appropriate. You should ask for assurances that any problems that might affect other patients have been addressed. Sometimes this is achieved informally but other times it is not.

Legal Action

It could be that you are able to seek compensation by taking legal action if it appears there is clinical negligence involved. However, the legal process is only concerned with establishing what compensation, if any, you should be entitled to. Whilst this information sheet explains this process to some extent, you will probably find it helpful to discuss the possibilities of this with one of the Advice and Information Workers.

To succeed in a claim for compensation for clinical negligence, you have to prove both that the care was negligent (breach of duty) and that, but for the identified negligence, the outcome would have been different (causation).

Get in touch

If you would like to know more about how our tailored services can best suit your needs, do not hesitate to get in touch. Although based in Greater Manchester, we can provide high-quality legal assistance to those who need it around the UK. Call us today on 0161 928 3848, or fill in the online contact form.

Testimonials

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Excellent, professional and caring. Michaela and her colleagues made the whole process very easy.

Ms A

I have been using McHale and Co for both the sake of my property and the purchase of my new home. Joy handled my sale and was extremely professional, helpful and persevered when dealing with my buyers solicitors who were less than professional to deal with.
Phillippa was equally professional and extremely knowledgeable on purchasing new build properties due to her years of experience in this specialist area. She was supportive and gave me confidence that I was getting a first class service. Would use them again and recommend to my friends and family.

Ms. S

…in the midst of the most stressful situations, I have never felt the need to ‘nudge’ or urge action, I have always been confident in the reliability and consistency in the service received, especially from Liz Connolly.

Ms B

Extremely satisfied, I have already recommended. I first used the Will drafting service – Helen Green – then probate… clearly happy!

Ms W

Excellent Service provided by Michaela. Detailed, professional and approachable.

Ms J

Michaela is professional and confident in her field and at the same time I felt completely relaxed in her presence, a great asset to McHale & Co.

Mrs P

Always, without fail, returned email/telephone calls promptly. Thank you.

Mr D

Professional and efficient service with a personal touch.

Mr Y

Grace has been very helpful dealing our whole family, arranging wills and lasting powers of attorney. Excellent service.

Mrs N

I am very glad that I found your office and especially Helen Green. I enjoy dealing with people who know what they are doing.

Mr S

Grace Kennedy was friendly, professional and knowledgeable. Updating our wills was a very smooth and efficient process.

Mr W

The service and communication provided by Michaela throughout the process of dealing with my mum’s estate has been exemplary.

Mr E

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