Formal Complaints

It may be appropriate to take an informal route to obtaining some answers from the hospital, doctor, dentist, nurse or other healthcare professional. The use of formal complaints procedures provide a useful way of gathering further information which can help you make any decision as to what to do next.

You should expect a full explanation of what has gone wrong and why together with an apology, where appropriate. You should ask for assurances that any problems that might affect other patients have been addressed. Sometimes this is achieved informally but other times it is not.

Legal Action

It could be that you are able to seek compensation by taking legal action if it appears there is clinical negligence involved. However, the legal process is only concerned with establishing what compensation, if any, you should be entitled to. Whilst this information sheet explains this process to some extent, you will probably find it helpful to discuss the possibilities of this with one of the Advice and Information Workers.

To succeed in a claim for compensation for clinical negligence, you have to prove both that the care was negligent (breach of duty) and that, but for the identified negligence, the outcome would have been different (causation).

Get in touch

If you would like to know more about how our tailored services can best suit your needs, do not hesitate to get in touch. Although based in Greater Manchester, we can provide high-quality legal assistance to those who need it around the UK. Call us today on 0161 928 3848, or fill in the online contact form.

Testimonials

Read All >

I would like to commend Michaela for her warmth, compassion and professionalism. It was because of her superb persona that I am using McHale & Co. Thank you very much Michaela!

Miss J

We are grateful for your work on our behalf. You ensured that the necessary process was done smoothly and efficiently and you have been a pleasure to deal with.

Mr G.

Excellent service and prompt replies to everything that we wanted. Very professional in these unusual times.

Mrs. S.

Very happy with McHale & Co dealing with my Mother’s Deed of Probate and sale of her house, very helpful during a difficult time.

Ms. C Jones

Outstanding service. A breath of fresh air!

Ms. M

I would like to thank McHale & Co Solicitors for their excellent work.
The support Helen provided me with was above and beyond, it was her professionalism and her personal and effective responses which made such a difficult time for me a lot more bearable.
I would have no hesitation in using McHale & Co again and will certainly recommend them to family, friends and colleagues.

Mrs B

On behalf of us both, I’d like to thank you Phillippa, for the support and guidance you have given us throughout this process, your service has been second to none.

Again, thank you so much.

Mr & Mrs M

I would like to thank Roberto for his help and support in dealing dealing with a recent case for my son. He was professional, caring and showed great sensitivity. He went above the cause of duty in his handling of the case. He made a very traumatic and stressful situation easy to bear. I will be eternally grateful to him. He is a great asset to McHale & Co. Once again Thank you.

Ms C

Paul Fitton,

Many thanks for your help.  Very best of advice at all times.

Thank you to all staff.

Mr S and Mrs K

I am very pleased with the help that I received. Thank you. Certainly would recommend.

Mrs G

I have dealt with Paul Fitton both by phone and email regarding advice about getting compensation from a world wide organisation. From the start Paul was professional, knowledgeable, friendly and gave very sound advice too. Plus I won the case. Thank you Paul, very much appreciated

Ms G

Excellent and professional service with clear explanations and guidance throughout. We can thoroughly recommend the firm and in particular Philippa Wright, Head of Wills and Probate.

Mr & Mrs N

Contact Us