Making a personal injury claim with McHale & Co is simple and straightforward. We are prepared to take on all of the hard work so the process is as stress-free as possible for our clients. We understand that people who make a claim have often been through a difficult time, especially if their circumstances relate to a very serious matter, such as suffering a personal injury or being the victim of clinical negligence.

We wanted to provide you with all of the information you need to know, explaining why claiming through McHale & Co is the best step to take. This page therefore details what you can expect when dealing with us, both during a claim and after.


What should you first do when making a claim?

Potential claimants should speak to an expert for a no obligation, free initial consultation. McHale & Co is an accredited specialist practice following recognition by the Association of Personal Injury Lawyers (APIL). We are now one of only 171 firms nationally recognised (out of many thousands of firms) by the country’s leading organisation in bringing claims for injured persons. Therefore, we have extensive experience in pursuing personal injury claims – far more than most law firms.

Indeed, Head of Department Malcolm Horner is one of only 153 fellows of the association (out of more than 100,000 solicitors nationally).


What makes McHale & Co different to other firms?

One thing that makes us stand out is that we are willing to fund private physio treatment upfront, which most firms do not. This is in the hope that the client will recover more quickly.

We have offices in various locations – Altrincham, Heywood, Stretford and London – ensuring we are accessible to most. We are not a factory firm, and your claim will be handled by or with the supervision of a highly qualified solicitor.


What are the early steps of the claims process?

Each claim is different, but the initial step in all cases is to get full accident / incident circumstance and then obtain the insurance details from the potential defendant:

  • In road traffic accident claims this is simple, as all cars should be insured. If they are not, a claim will proceed through the Motor Insurers Bureau
  • Employers have compulsory insurance for accidents at work
  • Most tripping cases relate to incidents on the pavement, and the council is usually self-insured
  • Most supermarkets have public liability insurance for slips and trips
  • Hospitals are insured through the NHS for clinical negligence claims


Does the process vary depending on the type of claim?

Over 90% of personal injury cases proceed under the MOJ Portal (where the value is less than £25,000), which is an electronic system designed to speed up the claims process. Once the insurance position has been established in personal injury cases, allegations surrounding the incident are sent to the defendant’s insurance company, along with details of injuries. The insurance company has a certain number of days to respond; 15 days for road traffic accidents, 30 days for employers’ liability claims and 40 days for public liability claims.

If liability is admitted by the defendant, the claimant will then be examined by an independent medical expert. Once the report is finalised, we make an offer to the defendants to settle the claim, asking for several heads of loss such as compensation for injury, amounts for vehicle losses, loss of earnings, medication costs, travel expenses and many more potential items. The defendant then has 15 business days to make a counter offer. If an amount cannot be agreed, we have a further 20 days to reach a settlement before the matter is then referred to a court hearing, where a judge will then decide an appropriate amount.


What is typically required of the claimant during the claims process?

Claimants simply need to provide proof of financial losses and turn up to the medical appointment – we do the rest!


How often is McHale & Co in contact with the claimant throughout the process?

Our InCase app ensures contact throughout, but even if this is not available, we are contactable out of office hours, while we also pride ourselves on keeping clients updated.


Claims involving children

Claims involving children have to be approved by the court. A child is not in a position to pursue a claim on his/her own behalf, so someone is appointed to be that child’s litigation friend – usually a parent.

A child has until his or her 21st birthday to start a child accident claim (an adult normally has only three years from the date of an accident to start a claim). The infant settlement approval hearing takes place at a local court and is necessary for all children’s accident claims that are going to be settled for under 18s. The purpose of the court hearing is to ensure that the amount being awarded to the child is adequate compensation for the injuries sustained.

The hearing is short and informal and generally quite relaxed. It is not like a trial or a contested hearing. It is usually held in a smaller court room and the judge is very informative to the litigation friend and the child, who both are asked to attend. The main purpose of the hearing is to make sure the child has recovered from the incident, and then the judge can determine if the agreed settlement is sufficient.

The compensation will be invested until the child is 18 years of age. This is because the court recognises that before then, children are unlikely to be mature and responsible enough to make the right decisions on what to do with the money. However, if some of the money is required to purchase something that will be beneficial to the child, such as equipment for advancement of their education – a computer, for example – this may be permitted by the judge.


Post-claim care

The post settlement procedure completely depends on what type of case it is and is mainly determined by the client’s needs. We are happy to continue to be contacted at any time, whether it is about the case or any other legal matter. We will always be available for any further questions the client may have, and hope that we have earned their trust so that we retain the client for the various other services that we can offer.

If the claim is successful, compensation will be paid to the client, along with advice on personal injury trusts if the award is over £6,500, so that any existing benefits are not jeopardised. In most instances, the client will be very happy with the award. We often find the client is surprised firstly by the amount we have managed to get them, and secondly by how quick we have obtained it.

Once a settlement has been achieved, the client then goes about their daily life and we often hear updates as to how they are doing. This is usually through colleagues who have been instructed in other departments, as once we have acted for a client we tend to keep that client for life, satisfying all the legal needs they have.

If the claim is ultimately unsuccessful, then it will not cost the client any money. However, we are still happy to be contacted about the case or any other legal matter.

Get in touch

If you would like to know more about how our tailored services can best suit your needs, do not hesitate to get in touch. Although based in Greater Manchester, we can provide high-quality legal assistance to those who need it around the UK. Call us today on 0161 928 3848, or fill in the online contact form.


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I would like to commend Michaela for her warmth, compassion and professionalism. It was because of her superb persona that I am using McHale & Co. Thank you very much Michaela!

Miss J

We are grateful for your work on our behalf. You ensured that the necessary process was done smoothly and efficiently and you have been a pleasure to deal with.

Mr G.

Excellent service and prompt replies to everything that we wanted. Very professional in these unusual times.

Mrs. S.

Very happy with McHale & Co dealing with my Mother’s Deed of Probate and sale of her house, very helpful during a difficult time.

Ms. C Jones

Outstanding service. A breath of fresh air!

Ms. M

I would like to thank McHale & Co Solicitors for their excellent work.
The support Helen provided me with was above and beyond, it was her professionalism and her personal and effective responses which made such a difficult time for me a lot more bearable.
I would have no hesitation in using McHale & Co again and will certainly recommend them to family, friends and colleagues.

Mrs B

On behalf of us both, I’d like to thank you Phillippa, for the support and guidance you have given us throughout this process, your service has been second to none.

Again, thank you so much.

Mr & Mrs M

I would like to thank Roberto for his help and support in dealing dealing with a recent case for my son. He was professional, caring and showed great sensitivity. He went above the cause of duty in his handling of the case. He made a very traumatic and stressful situation easy to bear. I will be eternally grateful to him. He is a great asset to McHale & Co. Once again Thank you.

Ms C

Paul Fitton,

Many thanks for your help.  Very best of advice at all times.

Thank you to all staff.

Mr S and Mrs K

I am very pleased with the help that I received. Thank you. Certainly would recommend.

Mrs G

I have dealt with Paul Fitton both by phone and email regarding advice about getting compensation from a world wide organisation. From the start Paul was professional, knowledgeable, friendly and gave very sound advice too. Plus I won the case. Thank you Paul, very much appreciated

Ms G

Excellent and professional service with clear explanations and guidance throughout. We can thoroughly recommend the firm and in particular Philippa Wright, Head of Wills and Probate.

Mr & Mrs N

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