We are here to provide the guidance and support you need to make a successful faulty product claim. The experienced team at McHale & Co understands that claims of this type may seem complex, but allow us to lead your case and take on the workload, ensuring the process remains as stress-free and straightforward as possible.

Manufacturers are required by law to make sure the products they create are safe to use. Likewise, the businesses selling the products must also ensure they will not cause injury. However, this is not always the case, and there is always the possibility that a defected or unsafe product will result in someone getting hurt. If you or someone you know have been injured as a consequence of a faulty product, you could be entitled to make a claim for compensation.

Expert legal advice

Pursuing a claim with us is simple and hassle-free. We believe communication is key to a strong relationship between law firm and client, so we make a point of adopting a collaborative approach to get the best results. To speak to our expert team today, simply call us on 0161 928 3848 or complete our online enquiry form and we will get back to you.

Business and manufacturer responsibilities

Businesses and manufacturers have certain strict responsibilities when it comes to making and selling products. Essentially, it is up to them to make sure these products are safe for use by consumers. They do this by:

  • Providing consumers with the necessary safety information
  • Warning consumers of potential risks
  • Taking the correct course of action if a fault is discovered

As well as manufacturers and the businesses selling the products, the responsibility to ensure the items are safe also falls on any importers or businesses that supply their own-brand products and those who alter the products.

If any of these organisations fail to ensure the safety of a product and you are injured as a consequence, you should be able to make a claim due to any pain and suffering that has been caused.

Examples of faulty products

A faulty product can be almost any item that was made to be sold. However, there are some faulty product claims that tend to be more common than others. These include:

  • Faulty bathroom fixtures leading to slips and trips
  • Beauty products resulting in allergic reactions
  • Hot water bottles causing serious burns
  • Contaminated cosmetics leading to scarring
  • Contaminated food bought from a shop resulting in poisoning
  • Defected ladder resulting in a fall

Why might a product be faulty?

There are many different reasons why a product may not function as it should, leading it to become dangerous. Among the most common reasons are:

  • Problems with product design
  • Contamination during the manufacturing process
  • Product warnings not being displayed sufficiently or correctly
  • A product not being recalled by a manufacturer, despite knowing of a fault

Proving a faulty product claim

If you or someone you know has suffered injury and you believe it to have been caused by a product that was faulty, there are certain measures you can take to help you with your claim. These include:

  • Report the accident to the people/company you believe responsible as soon as possible
  • Keep hold of the original purchase receipt, as this could be used as evidence
  • If possible, keep hold of the faulty product
  • Take photographs of the product
  • Take the names and addresses of any witnesses to the accident
  • Make a note in an accident book, if applicable

How we can help

At McHale & Co, we are vastly experienced in helping people claim the compensation they deserve after being hurt because of something that was not their fault. Defective products can lead to very serious injuries, so it is important you are able to claim compensation to help you get back on track.

This is where we come in. Our team is dedicated to helping you achieve the outcome you are after, providing guidance and advice at every turn.

No win, no fee

We are able to provide a no win, no fee service, which means your claim will not result in any financial loss should your claim be unsuccessful* and helps to ensure everyone has access to justice. You will only be required to pay in the event that you are successful with your claim, which will lead to financial gain for yourself in any case.

*you may be responsible for disbursements incurred in your claim, but this is something we will talk you through beforehand

Get in touch

If you would like to know more about how our tailored services can best suit your needs, do not hesitate to get in touch. Although based in Greater Manchester, we can provide high-quality legal assistance to those who need it around the UK. Call us today on 0161 928 3848, or fill in the online contact form.

Testimonials

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Michaela went out of her way to make time to see me, gave very good advice and answered any questions I had. Always returned my phone calls and emails promptly. Thank you

Mrs K

Wonderful service provided by Helen Green – very thorough knowledge. I am extremely satisfied as I was helped through a difficult time when I was uncertain how to go forward.

Mrs C

Hassle free service, just give them the facts they require – let them get on with it – Simples

Mr C

Malcolm, I really appreciate what you have done and can’t thank you enough with how you have dealt with this! We’ll fill in the attached customer satisfaction form and reflect how impressed and pleased we are.

Mr P

Very happy to have come here, especially dealing with Helen Green

Mrs L

Thanks for the work of your staff led by Maria. I would like to highlight the contribution of Nadya & Leona in these transactions. While Maria is often the one in the sunshine so to speak, it is through the background work performed by these two that allows this to happen.

Mr S

I have been completely satisfied with help given by Helen and feel that my affairs are now in safe hands.

Mr G

I would like to thank Charlotte for being so friendly and helpful.

Mrs A

Everything was great Michaela. Thanks!

Mr P

I would like to praise Adam Cohen with the way he has looked after both me and my wife. He has been very thorough and helpful with us.

Mr & Mrs C

A very professional and friendly service from Helen using clear plain English that is easily understood.

Mr B

Excellent, friendly service from Helen Green. Very happy with the outcome.

Mr O

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