Suffering an injury can have a significant impact on your life and the lives of those around you. If this happens, and it was the fault of somebody else, it is only right that you are able to claim compensation for the pain and suffering caused, and to help you return, as near as is possible, to your situation prior to the incident.

But, how do we define personal injury? And what is needed in order for a personal injury claim to be made? How much might you expect to receive from such a claim? These are all questions we will attempt to answer here.


What is a personal injury?

Personal injury can come in many forms, and can be either a:

  • Physical injury, disease or illness
  • Psychological injury or illness

There are many different types of personal injury, and among the more common are:

  • Accidents at work
  • Road traffic accidents
  • Slip and trip accidents
  • Head injuries
  • Motorcycle accidents
  • Bicycle accidents
  • Burns accidents

Personal injury also encompasses other forms of injury, however, that may not be quite as immediately apparent, or are considered more ‘specialist’. These include:

  • Industrial disease – this can include, for example, asbestos and mesothelioma claims, or industrial deafness claims
  • Group incidents – these can include, for example, transport crashes or outbreaks of food poisoning


What do you need to start a personal injury claim?

It is important you gather as much evidence and information as possible about both the incident and the injury you have suffered. This can include:

  • Photographs of the scene
  • A written account of what happened
  • Taking note of the names and addresses of any witnesses

Our experts can of course assist with the above information gathering.


How will your personal injury claim likely progress?

When you make a claim, the process varies depending on what type of accident it is. For straight forward road traffic accidents, accidents at work or trip/slip claims, the claim will initially be dealt with under an electronic portal system that the Ministry of Justice implemented for all these types of claims in 2013.

For these types of claims the process can take between three to nine months. This process involves sending an online claim notification form to the defendant’s insurer, who then has a set number of days to respond on liability, depending on what type of case it is.

You will then be examined by an independent doctor and details of your losses, which could include earnings loss, travel costs, care costs, vehicle and/or clothing damage and medication costs, will be taken.

An offer to the defendant’s insurer to settle the claim will then be made, and they will come back with a counter offer. The negotiation period lasts for up to 35 business days and nine out of ten cases settle in this negotiation period. However, if an amount cannot be agreed within the negotiation period, the case will go to an informal court hearing, where a judge will read the evidence and make a ruling on an appropriate award.

For more complicated claims, where liability is likely to be in dispute or your injuries likely to remain serious for some time, the claim is instigated by a detail letter of claim to the defendant insurer.

  • You will be referred to a relevant medical specialist for an expert opinion. This will usually be a consultant of a specific discipline, such as an orthopaedic consultant, who may then refer you on for further opinion to experts such as a psychologist or orthotist
  • The defendant will reply to the letter of claim, stating whether they accept or deny liability
  • Should they accept, your solicitor will attempt to settle out of court once the medical evidence has been finalised and all losses fully documented. Most cases are usually settled out of court through negotiation
  • Should the defendant deny liability, extensive evidence gathering will begin and you will be advised on whether or not court action is required


How much can I expect to claim for my personal injury?

All compensation amounts will vary depending on the circumstances of each case. However, personal injury claims have been known to range from thousands to millions of pounds. See our case studies section for some examples of recent settlements.

We are confident that we are the right firm to get you the best award possible. We are an Association of Personal Injuries (APIL) Accredited Practice. There are now only 171 firms nationally recognised (out of many thousands of firms) by the country’s leading organisation in bringing claims for injured persons.

Get in touch

If you would like to know more about how our tailored services can best suit your needs, do not hesitate to get in touch. Although based in Greater Manchester, we can provide high-quality legal assistance to those who need it around the UK. Call us today on 0161 928 3848, or fill in the online contact form.


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I would like to commend Michaela for her warmth, compassion and professionalism. It was because of her superb persona that I am using McHale & Co. Thank you very much Michaela!

Miss J

We are grateful for your work on our behalf. You ensured that the necessary process was done smoothly and efficiently and you have been a pleasure to deal with.

Mr G.

Excellent service and prompt replies to everything that we wanted. Very professional in these unusual times.

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Ms. C Jones

Outstanding service. A breath of fresh air!

Ms. M

I would like to thank McHale & Co Solicitors for their excellent work.
The support Helen provided me with was above and beyond, it was her professionalism and her personal and effective responses which made such a difficult time for me a lot more bearable.
I would have no hesitation in using McHale & Co again and will certainly recommend them to family, friends and colleagues.

Mrs B

On behalf of us both, I’d like to thank you Phillippa, for the support and guidance you have given us throughout this process, your service has been second to none.

Again, thank you so much.

Mr & Mrs M

I would like to thank Roberto for his help and support in dealing dealing with a recent case for my son. He was professional, caring and showed great sensitivity. He went above the cause of duty in his handling of the case. He made a very traumatic and stressful situation easy to bear. I will be eternally grateful to him. He is a great asset to McHale & Co. Once again Thank you.

Ms C

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Thank you to all staff.

Mr S and Mrs K

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Mrs G

I have dealt with Paul Fitton both by phone and email regarding advice about getting compensation from a world wide organisation. From the start Paul was professional, knowledgeable, friendly and gave very sound advice too. Plus I won the case. Thank you Paul, very much appreciated

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